Returns & Refunds
At DG Piercing Jewelry, we value customer satisfaction. If you are not fully satisfied with your purchase, please review our Returns & Refunds policy below.
1. Return Eligibility
Returns are accepted within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- The item is returned with original packaging
- The product is not customized or made-to-order
For hygiene and safety reasons, used body jewelry is not eligible for return unless there is a confirmed quality issue.
2. How to Request a Return
To request a return or refund, please contact us by email before sending the item back.
Include your order number and a brief description of the issue.
Email: megan@auzonjewelry.com
Returns sent without prior approval may not be accepted.
3. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within a reasonable processing time, depending on the payment provider.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as appropriate.
6. Non-Returnable Items
The following items are non-returnable:
- Used or worn items
- Customized or personalized products
- Items returned without original packaging
7. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: megan@auzonjewelry.com
Phone: +86 152 6532 1343